Q. How to purchase products on the site?
To order your purchase :-

1. Click the “Add to cart” button on the product you wish to purchase.
2. Click “Continue Shopping” to continue adding other products into your cart or click “Checkout” to proceed to payment for the products.
3. You'll reach a log in page where you need to log in to your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed with your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click the “next” button.
5. From here, you need to select your shipping method and click the “next” button.
6. Next, you'll need to choose your payment method, then click the “next” button.
7. After the previous steps are done, you need to reconfirm your billing details and agree to the terms and conditions.
8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?
mrhoney.my accepts two payment methods as shown below:-
1. Internet banking 

Bank : MAYBANK
Bank Account : 558293624516
Account Name : MR HONEY BEES FARM
 

Once the transfer is done, please send us the payment slip.

After you have made the payment, please send us the payment details inclusive of:
Bank Name:
Banking Date:
Banking Time:
Banking Reference No:
Total amount you have paid:
Your Order No:

You may email us the above info to our email address:  mrhoney168@gmail.com  or send it to us through Whatsapp at  018-3665168 / 018-5712168
 

2. Cheque / Offline Bank Transfer

Bank : MAYBANK
Bank Account : 558293624516
Account Name : MR HONEY BEES FARM

After you have made the payment, please send us the payment details inclusive of:
Bank Name:
Banking Date:
Banking Time:
Banking Reference No:
Total amount you have paid:
Your Order No:

You may email us the above info to our email address:  mrhoney168@gmail.com  or send it to us through Whatsapp at  018-3665168  /  018-5712168

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my personal information and shipping address in my account?

• Log-in to your account → Click on “Account Maintenance” → Edit your account information and shipping address there.

Q. I forgot the password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill in the email that was used to register your account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that has been made?
 

Yes, but only if the order's status is on pending.

- Please send an email to our customer service email address mrhoney168@gmail.com with the message title “Request to cancel order” in order to inform us about the order cancellation.

- Orders that are in shipping or shipped can not be cancelled.



Q. What is the transaction currency used for purchasing product(s)?
 

All transactions to purchase prooducts will be done in the currency RINGGIT MALAYSIA ( MYR ).

Q. How long does the delivery usually take?

Delivery usually takes about  2 - 3 days ( Peninsular Malaysia ) /  5-7 days ( Sabah Sarawak ) 

Q. I still have questions!
Sorry that we're unable to answer all your questions in the F.A.Q page. Please send us an email at mrhoney168@gmail.com  OR Whatsapp us at  018-3665168 / 018-5712168 so we can answer any further questions you have.