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Return & Refund Policy

Delivery Courier Express that we appointed :  Posstore 

 

What if customer want to change courier express ? 

- Of course , customer have to bear the delivery fees although free shipping is given .  

 

How to track your order ? 

- Please check your email for your tracking number once we shipped out your parcel. You may visit the courier company website  https://www.tracking.my/posstore  to track your parcel . You will be able to see your order status. Please contact our customer service when the tracking shows  ' no results ' . 

 

Return Policy : 

 Our policy last 7 days , if 7 days have passed from the starting day of purchasing , unfortunately we cannot offer you a refund or exchange.

- If the item have been used or damaged by the customer, there will not be any refund. MR HONEY BEES FARM will also not be responsible if your shipment is lost during the return transit. 

- In order to be eligible for returning item, your item must be unused and in the good and same condition that you received it as well as maintaing the original condition in original shipping container as received. 

- To complete your returning process, we require a receipt from customer or proof purchasing. 

 

Refund Policy : 

- Once your returning item is received and checked . We will send your an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

- If you refund is approved , your refund will be processed by refunding via original payment method that made by customer within 3-7 working days. 

 

Late or Missing Refunds: 

- If you have not received a refund yet , first please check your bank account again due to time processing .

- If you still do not receive your refund yet , please contact us at mrhoney168@gmail.com . 

 

Exchange Item: 

- We only replace items if they are defected or damaged which caused by our negligence.  '

 

Shipping : 

- To return your product , you should mail your product to the following address 

Please return your purchase to the following address:
MR HONEY BEES FARM
 Lot Pt.539,

Jln Kawasan Perindustrian Kampung Acheh,

Kampung Acheh,

32000 Sitiawan, Perak

 

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non- refundable . If you receive a refund , the cost of return shipping will be deducted from your refund. 

 

The period of time that you may received your exchange product may be vary because it depends on where you are living.


Please contact us at mrhoney168@gmail.com or 018-366 5168 / 018-571 2168 if you have any questions or doubts.